Customer Service Email us for fastest response to your order questions. We start investigating your question immediately, and we do our best to reply to all emails within 24 hours (often within 1 hour). Questions on new or existing orders, shipping status, problems, changes, etc, *PLEASE include your full name and phone number within the email.
Email us at Order.Info@ RockwellNutrition.com (you'll need to copy & paste address and remove the blank space. This is to prevent us from getting spam). Or call us.
Toll Free: 1.866.757.4500 x701 (for existing orders) or x702 (to place a new order)
Note: This is NOT the email address or extension to speak to the nutritionist. Please READ below about "Nutritional Guidance" to ask our nutritionist a question or sign up for a consultation.
Customer Service & Phone Order Hours:
Monday 10am-5:30pm (EST), Tuesday 1pm - 5:30pm (EST) Wednesday 10am - 3pm (EST),
Thursday 1pm - 5:30pm (EST),
Friday 10am - 3pm (EST)
Do NOT hang up if you get our voice mail! We are checking them constantly and WILL return your call. PLEASE
leave us a message. When you get voice-mail, this means we are on the phone with another client. Please read
Testimonials on our excellent service.
Nutritional GuidanceDo you have questions on diet and/or supplements, which ones we recommend for you, how to take them, interactions, or want a consultation?We provide quick or in-depth consultations for many health concerns by email or phone, please sign up for a
consultation. If you have NOT purchased from us yet, you can obtain nutritionist support via a PAID CONSULTATION, and you will receive $25 in FREE supplements as a bonus.
(i.e. Buy a 15 min consultation for $25 and you will get $25 in free supplements!). Ordering a consultation on-line will guarantee that you receive priority care, quick response time, and in-depth answers. We do provide a complimentary quick product guidance service for existing clients who have already purchased from us (see next).
WHO Qualifies to Receive our complimentary Nutritional Guidance?
Existing clients who have already purchased from us, please keep questions about the product you have ordered or are planning to order, or please sign up for a consultation if you need more in-depth support.
You do NOT qualify for free support from us if you are purchasing your supplements from your local store or another health care practitioner. You will need to direct your questions to them and not us since you are under their care. We are NOT the manufacturer of any supplements we carry. We are a nutritionist support centered business.
I Am an Existing Client. How Do I Contact You?
For a quick question on the products you've purchased or are interested in, please call us 1.866.757.4500 x705 or email us your question to MyNutritionist@ RockwellNutrition.com (copy & paste address and remove the blank space. This is to prevent getting spam). If you email us, please include your first and last name and let us know if you are writing from Canada.
How Long Can Existing Clients Speak to the Nutritionist?
If you have NOT purchased a consultation, your phone conversation with the nutritionist is strictly limited to 15 minutes or less and should focus on product questions and guidance. Yet, you may order a longer consultation to discuss your diet or other health issues. Thank you for your understanding! Toll Free: 866.757.4500
When will the Nutritionist reply?
Please be patient for her response, it may take up to one business day. If you need immediate assistance for non-nutrition related questions, you may contact our Customer Service (see above). The nutritionist will return your call or email between
10am-3pm EST Monday - Thursday and Friday 10 - 1pm.
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