Rockwell Nutrition is a drop-ship company, meaning all orders are shipped directly from the manufacturer's warehouse or a distribution center.
We have over 12,000 high quality products on our site, which continues to grow. We do our best to keep our site updated with what is available. However, since we do not hold inventory, it isn't possible to always know if an item is out of stock until we send the order to a warehouse (closest to your location). As soon as we are made aware of an item out of stock we will notify you to decide whether you want to hold for the back order or cancel and receive a refund or store credit. If an item is not in stock, we research to find whether or not it is available at another warehouse.
In the event that an item has been discontinued or is on a longer than expected back order, our nutritionist will offer suggestions for the best suited alternative. You may opt for the alternative or receive a refund
We strive to fulfill every order completely. Our mission is to have the best quality ingredients in top rated vitamins and supplements delivered to your door. We thank you for your patience and understanding when an item is unavailable.