"Your eMails have been very specific..."

"Believe it or not Rachael, you have helped us in the past few days as much as any doctor has in the past 2 years. Your eMails have been very specific and that is encouraging. We have been trying so many things to no avail and your specific instructions are encouraging. We don't feel like you are selling anything and all you want to do is help."
Thank You
—Bret W., Nashville