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Home>Privacy & Security
 
Privacy & Security

This web page constitutes our Privacy Policy, which governs the privacy terms of the RockwellNutrition.com website. It was last posted on April 18, 2012.

Our Commitment to Privacy

At Rockwell Nutrition, we know security and privacy are very important to you, and that's the reason we are committed to protecting your personal and financial information. We value your trust in us. Feel free to contact us with any questions regarding privacy and security.

The Information We Collect

This notice applies to all information collected or submitted on the RockwellNutrition.com website. You can order products and email us nutritional questions. The types of personal information collected at these pages are: Name, Address, Email address, Password, Phone number, Credit/Debit Card Information.

If you order a gift certificate online and have it sent directly to the recipient by providing the recipient's address. In these circumstances, the types of personal information collected are: Name, Address, Email, Phone Number.

The Online Nutritional Evaluation collects a complete dietary intake, height, weight, symptoms, and other personal information which is not shared with anyone but the nutritionists creating your nutritional program. The information collected from you from our site is over a secure server.

The Way We Use Information

The shopping cart on our site uses "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your products added to your cart at any time.

We use the personal information you provide about yourself when placing an order only to complete that order. Your credit card number is encrypted in your account. We cannot access your full credit card number. We share no personal information except your shipping address to our distributors who ship out your package.

We use the information you provide when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except with our distributor who ships out the packages.

We offer gift-certificates which you can order for another person. Information you provide to us is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use your email address to answer your questions, provide receipts for your purchase, notify you of backorders and shipping information, and occasionally extend a discount offer to save on your next purchase on our site. Our email program includes a NO SPAM guarantee with an “Opt Out” option clearly marked at the bottom. Opting out will assure you will never get an email from us again. We never share email addresses with any outside unaffiliated parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Weekly Newsletter

When you join our site, you will be automatically signed up to receive our weekly newsletter at the email address you provided. If you do not wish to receive our newsletter, you may opt-out as our newsletter will have an “Opt Out” option clearly marked at the bottom. Opting out will assure you will never get our newsletter again unless you want to start receiving it again.

Controlling Use of Your Information

You can change certain aspects of how your information is used by us, letting you opt out of certain uses or disclosures of your information. However, such opt-outs will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Geotrust 128-bit SSL

RockwellNutrition has a secure site certificate (SSL) from Geotrust providing 128-bit encryption for a secure ordering process.

Geotrust uses the industry's most rigorous validation practices and guarantees the authenticity of this site. Geotrust provides secure transmission of your information during checkout. You can click on the Geotrust seal to view the authentication information for RockwellNutrition.

Protecting Your Credit Card - Authorized.net Verified

All credit card transactions are processed using Authorize.Net as the payment processor. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. They implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about Authorize.Net click on the seal below.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by Logging In to your account or contacting us by email or phone.

You can correct factual errors in your information by sending us a request. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Links to Other Websites

The RockwellNutrition.com website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personally identifiable information. In addition, these websites may contain a link to websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personally identifiable information.

Changes to Our Privacy Policy

From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the "Last Updated" date at the beginning of this Privacy Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our site and will replace any prior policies that are inconsistent. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

Removal of Private Information and Complaints about the Handling of Information

If you wish to remove private information that you have submitted to us, please send us an email requesting such removal to cs@rockwellnutrition.com and we will honor that request within 10 business days. If you have questions or concerns about any of our information collection or handling practices, please email or write to us at: 1121C Military Cutoff Rd #360 Wilmington, NC 28405 or by calling 866-757-4500 x 701.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call our customer service department: 866-757-4500 x 701. Or send us an email at cs@rockwellnutrition.com

About Rockwell Nutrition

Nutrition Consultations
with Julie Haugen,
MS,RD,LN/D



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