To send back your un-opened product, contact us via email with your reason for the return to obtain an RMA# and we will email you the address where you should send the return package. Do not send back products without an RMA# or you will not get credit. Shipping the product back will be your responsibility. We will issue a refund, less the restocking fee and original shipping cost, once the product is returned to the appropriate warehouse.

Please do not refuse a package unless you have requested a return authorization from us and we have instructed you to do so, as you will not receive credit. 

If you were shipped the wrong product by fault of ours, we will provide you with a free shipping label for its return (or you may be able to keep it) and we will credit you for that product as soon as we receive it back. The correct product will be shipped out to you as soon as we are informed of the error.

Severe or Allergic Reactions need to be addressed immediately. If you have a reaction to report, contact us by phone or email as soon as possible after the reaction has occurred. We will need to obtain information from you about this to supply to the vendor. This process may take several weeks to resolve after the report is made before the refund is issued to you because we have to resolve the complaint with the manufacturer first so they authorize a refund. The manufacturer's Quality Assurance team may also need to contact you directly. We drop ship all orders from health professional facilities.

We strongly recommend that if you have a history of sensitivity or allergies that you consult with our licensed nutritionist prior to making a purchase to ensure you are receiving professional guidance for selecting supplements that are helpful to your health condition. This often minimizes the chance that you could have a reaction to a product before you buy it, as well as getting better results with your health concerns.

• $6.99 flat rate ground shipping for orders up to $75
• Free Ground Shipping on all orders over $75 delivered within the continental United States.
• $29.00 for 2nd Day Shipping
  2nd Day or Overnight packages do not always ship the same day. Please allow 1 full business day for processing time. 2nd day orders will not be sent out Thursdays or Fridays. The shipping rate depends on the weight & distance of your order, if the actual shipping charge is greater than the standard rate, we will contact you by phone or email for authorization to charge your credit card for the actual shipping cost. You may decide to proceed or cancel the expedited shipping.
• $42.00 for Overnight to most states, but up to $50+ based on weight and distance of your order. We will contact you by phone/email for authorization to charge your card for the additional amount if the cost is over the standard rate. You may decide to proceed or cancel the expedited shipping.
• Shipping rate to Hawaii and Alaska is $14.25 for most orders, 2nd day shipping: $59.95 & Overnight shipping: $79.95 (for all shipping methods rates may vary depending on the weight of your order - we will notify you if the actual cost is significantly over the flat rate)

Overnight/Next Day Orders Notice
Orders received after 1pm EST will be processed the next day.

$42.00 for Overnight UPS to most states, but up to $50+ based on weight and distance of your order. We will contact you by phone/email to verify the actual cost with you if it is above $50. You may decide to proceed or cancel the expedited shipping.

Since some items could be back-ordered, write us a comment during checkout letting us know if a certain product within your order is more urgently needed than another. This way, we'll try to get it from a different distributor to get you what you need as quickly as possible!

Which shipper/carrier do you use?
UPS, FEDEX only. Shipping through US Mail is not an option.(except for HI & AK) No P.O. boxes allowed for any other States. The distribution warehouses from where orders are shipped varies depending on the contents of a particular order, which will determine the specific carrier used to deliver your package.

Why do your expedited shipping rates seem high?
Our shipping prices are determined by the manufacturers and distributors who ship out your products, and by the shipping company's rates. We charge you the exact same or less than they charge us, but rates have gone up significantly. This allows us to give you the very lowest prices on the products.

Our sister site ships all Genestra & Seroyal products to anywhere in Canada from Ontario.

International Orders Via
Rockwell Nutrition has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. **Please note: Heat Sensitive products cannot be shipped internationally**Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com. (Note: Coupons NOT valid for International orders).

After adding your items to the cart click the International Checkout as shown in the diagram below:

Which Countries do you ship to?
International shipping is currently available WORLDWIDE from Rockwell Nutrition. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

What forms of payment do you accept for International orders?
      *Visa
      *Master Card
      **JCB
       ***American Express, Discover, PayPal, Moneybookers, Bank Transfer & SafetyPay

*Visa and Master Card transactions will be processed in the customers local currency (34 local currencies supported at this time)
**JCB is settled in Japanese Y.
***All other payment methods will be processed in USD.

Can I check my status of the International Order?
To check the status of your order or track your package, please login to your International Checkout account at: http://www.internationalcheckout.com/login.php.

What carriers are used?
DHL (Primary)
UPS
FedEx
USPS

What are the transit times?
Domestic ground shipping (from the distributor to the International Checkout shipping depot) is 3 business days. (excludes weekends & holidays).

STANDARD SHIPPING TRANSIT TIMES
Canada 4-6 business days
Asia 4-6 business days
Western Europe 4-6 business days
Middle East 5-7 business days
Australia / New Zealand 5-8 business days
Eastern Europe 5-8 business days
Africa 5-8 business days

PRIORITY SHIPPING TRANSIT TIMES
Canada 1-2 business days
Asia 3-4 business days
Western Europe 2-3 business days
Middle East 3-5 business days
Australia / New Zealand 3-5 business days
Eastern Europe 2-5 business days
Africa 2-5 business days

Who should I contact with my International orders?
All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com.

PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408
All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Please expect 1 day for processing time plus shipping time to receive your products. (Most orders received by 1pm EST ship the same day.) On average, clients receive their package within 3-5 business days depending on their location. Most products will be shipped from our distributors in VA or AZ. Expect up to 4-5 business days for UPS or Fedex Ground, excluding weekends & holidays.

We make every effort to get orders processed and shipped as quickly as possible.

If the address you gave us has any mistake causing the package to be undelivered, we will send your order again, but you will be charged an additional shipping fee.

If you placed your order online and did not receive a UPS/Fedex tracking number from us via email a couple days after placing your order (and you checked your spam filter for an email from @RockwellNutrition.com), contact us by email so we can track it for you. Contact Us

Suggestions & Practices

We want to minimize the amount of time your products are in transit. We cannot refund or replace warm/hot packages.
If you are still concerned about the heat, and if you do not want your package left without a signature, please include a note in the comments instructing us to require a signature, also provide a shipping address where there will be someone available to sign and/or bring your package in from the sun.

Are Heat Sensitive Products shipped in a cold pack?
A cold pack may be included with the order free of charge during the summer months (Jun-Sept). If you are ordering outside of the summer months, and you would like to ensure they are shipped with a cold pack, please request one during check out or one may not be included in your order. Other cold packing material may be purchased as well at the end of your check out process for extra protection. (The cold pack may be hot upon arrival since it absorbs heat. This is normal, it may also feel a little sticky to the touch). The cold packs used are safe, reusable, non toxic, and made with USDA GRAS List as acceptable food additives.

If your products are hot upon arrival, please store them in the refrigerator upon opening the package.

We cannot refund or replace warm/hot packages.
You will receive your products directly from the manufacturer in about 3-5 days. The products are very fresh and have not been sitting around on our shelves.

Where will the products ship from?
Depending on the product that you ordered, your package may ship from PA, AZ, MT, VA or CT, We do our best to ensure all orders go out as quickly as possible and that your package will spend as little time as possible in transit.

Choose a shipping address where someone can accept your package
If you are concerned about your package being left in the heat outside your door, please enter a shipping address where someone can sign for the package so that it is not left in the sun. By default, signature upon delivery is not required (as a convenience).

Heat Sensitive products:

Probiotics
Cannot be refunded, returned or exchanged.
International Shipping unavailable.

Refrigerated during storage for maximum stability. For maximum stability in shipping during the summer months, we recommend overnight or 2nd day air at check out. A complimentary cold pack is included June - September

More information about HLC & HMF Probiotics.

Protein Bars
My bars melted, what do I do?
The bars do not spoil, but the coated bars may soften or melt within the individual packaging in heat. We suggest putting them in the refrigerator so they will firm up again.

All fish oil, regardless of the kind of manufacturing process used, uses heat in the processing of fish oils to remove contaminants. Heat itself does not cause oxidative damage to the fish oil it can only affect the rate of oxidation. Without the presence of free radicals or oxygen, there is no oxidation to speed up. This is also why nitrogen-flushed fish oils can handle being shipped, delivered, and stored in even the hottest climates and still taste great.

Additionally, most of our vendors add vitamin E (tocopherol) to help slow the oxidation process once the fish oil is opened. Also, the tinted glass bottles slow the break down of the oil from light if left out, though refrigeration is recommended once opened. See more info on fish oils here on our Blog (June 2nd, 2011 entry): Fish Oil Q&A.

As of 6/13/2011: we could not confirm that any studies have been done by our main vendors, Designs for Health or Pharmax/Genestra on their fish oils to determine how long they would hold up during high heat transport, but both manufacturers have assured us that their fish oils can tolerate the heat in transit. However, if you want added assurance in the hot summer months, you may want to purchase additional heat protection and/or expedited shipping to reduce exposure to heat during shipping.  The fish oils are not classified by the manufacturer's as a heat sensitive item and cold packs are NOT automatically included.

• Yes, we have a very secure shopping cart with 128 bit encryption, double firewalls on every computer, and have not had any security issues.
• We use an Authorize.net Merchant Account which keeps your credit card information completely private. Your online transaction is a private one between you and Authorize.net.

Rockwell Nutrition, LLC.
5400 Laurel Springs Pkwy, Suite 702, Suwanee GA 30024

Yes, but your orders will not ship out until we receive your money order or Cashier's check. For personal and company checks, allow up to 5 banking days after receipt for clearance of funds before the order is processed. We will charge a $35 fee on all returned checks.

Please mail to:
Rockwell Nutrition, LLC
c/o Worth & Associates, CPA's
5400 Laurel Springs Pkwy
Suite 702
Suwanee GA 30024

Orders placed through our site are drop-shipped directly from the manufacturer's warehouse or from a distribution center. There are times when we are not informed of a back ordered item until the rest of the order has shipped and sometimes the warehouse does not inform us at all. We do our best to update our site with stock availability, however since we do not carry inventory, the site may not reflect out of stock items until after an order is processed and shipped. Please check your packing slip or contact us if an item is missing from your package. If the product you have ordered is out-of-stock or on back-order, we will let you know the expected availability date and give you the option to receive the product once it's back in stock, or cancel the item from your order for a refund or store credit in the form of a coupon which can be used on a future order. (The store credit will not expire until used). Shipping charges for items that have shipped will not be refunded. You will not be charged for the additional shipping of back ordered items.

There may be errors in pricing or product description (size, weight, ingredients, etc.) on our site. We do our best to keep the site updated and have someone full time updating regularly, but our vendors do not always inform us of changes. In the event of any product mis-information or typographical error, you may return the product for a full refund. If it is listed at an incorrect price, Rockwell Nutrition shall have the right to refuse or cancel the order. In addition, we have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the incorrect price.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Rockwell Nutrition is not responsible for the operation of or content located on or through any such site.

This site is owned and operated by Rockwell Nutrition Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Rockwell Nutrition, Copyright © 2000- // , ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means other than as provided by this website without our prior written permission. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.